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Frequently Asked Questions
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Cookies |
| What is the price? |
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Prices are shown as you work through the order process. You are under no obligation to purchase at any time.
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| What are Cookies? |
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"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.
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| Does Sweet P's website use Cookies? |
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No. Cookies are never used at the Sweet P's website.
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Delivery |
| How long does it take for a NameFrame to be printed and delivered? |
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From the time you place your order it takes approx 21 working days for New Zealand and Australian customers.
For any country beyond the South Pacific please allow 4 weeks.
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| What date do I need to have my order in by to have it arrive before Christmas? |
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Our Christmas Delivery dates are based on the NZ Post dates. If you require your Nameframe as a Christmas Gift, you will need to have your order in before the following dates:
Australia and South Pacific - Sunday 22nd November (Framed Posters) Sunday 29th November (Unframed)
Rest of the World - Sunday 1st November (Framed) Sunday 16th November (Unframed)
New Zealand - Sunday 6th December (Framed) Sunday 14th December (Unframed)
Please note if you place your order after these dates but do not require it as a Christmas Gift, Production and Delivery will take longer than normal due to the time of year (higher demand on postal services and holidays)
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| Can my order be sent any faster so as to make a special occasion? |
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No problem, please specify that date you require it by in the special instructions. We will do our best to achieve the date required.
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General |
| There is only one Y in the girls alphabet and my name choice has two. Do you have another you can use? |
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If there is ever a problem with the letter choices available please don't hesitate to let us know and we can work out an alternative. We are always able to take another picture and put it with a rhyme to match the letter you need. We have many alternative letter choices that are not displayed on the website, so feel free to send us an e-mail to discuss an alternative letter choice.
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| I am making a nameframe for a girl but there is a letter in the boys library that I really like. Can we use both alphabets? |
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Sure. Just put a note in the Special Instructions what letter choice you would like (i.e. If you are doing a girls name Sarah, but would like the boys 'S is for Skiing', just type this in the special instructions).
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| I don't have all the birth details you ask for. Do I need to? and what do you do with the spaces left by the missing detail? |
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Not a problem. If you only have 2 details, we will delete the icons for the others and centre the 2 you have. In a case where you may be missing one or two, the icon will be left and we just leave a space. However, a good idea is to have a little phrase like 'Perfect, Just Right, Beautiful' etc to replace the missing detail.
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| I have seen a Sweet P Nameframe in a shop, done to spell out the name of the business with personalised rhymes. How can I order one of these? |
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We are happy to work with you to make a nameframe for your shop or business and further personalise it by making rhymes to describe your place of work. However any commisioned nameframes will differ in price due to the extra work. If you are interested, please e-mail us with an equiry and we can work something out.
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| Can I order a frame on its own? |
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Not a problem. If you buy a name and then have difficulty finding a frame to fit, we are more than happy to sell you a frame on it's own. You will need to choose the colour and length and then either send a cheque in or contact us via e-mail and we will arrange to process your credit card. Please note frames are subject to availabilty and can take a couple of weeks for delivery.
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| I can't find a frame that fits my poster. |
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All our frames are custom made due to the differing lengths of the name posters. All our name posters are A4 deep but vary in length. Therefore it is hard to find a pre-made frame to fit and if you choose to frame the poster yourself you will need to measure your poster and get it specially made.
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| How to I know that my order has gone through? |
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You will receive a confirmation email within a minute of finalising your order.
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| I'm ordering a nameframe to send to a friend. Can you put a card in to say who it's from? |
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Certainly. Just put your personal message in the Special Instruction box and we will type it up in to a little card to put in with your order.
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| Do we need to laminate our NameFrame? |
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No. We recommend framing your NameFrame for best effect. So if you plan on framing then you will not need to laminate. But if you don't plan on framing then we suggest laminating for better protection.
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| Can you do names larger than 9 letters? |
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Yes we can.
However we have based the largest NameFrame on 9 letters and few names are longer. And because we are limited by the length of the paper we want to have the images as large as possible. We can therefore do larger NameFrames but the images will be proportionality smaller.
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| How do I specify letters if the name is larger than 9 letters? |
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Put the first nine letters in and specify the remaining letters, colour and version in the special instructions panel.
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| Can I order an A - Z poster as well? |
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Yes that is not a problem. Put your request in the notes section and we will e-mail you regarding the extra payment of $8 per poster.
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Privacy |
| What is your privacy policy? |
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We do not sell or trade or share information with anyone.
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Security |
| Is shopping at the Sweet Ps' website really safe? |
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Absolutely. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access.
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| What do you do with my credit card number? |
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When you enter your credit card details, the information is sent to our bank to be checked (using a secure connection). Your credit card details are not stored at the Sweet P's website, and are never viewed by Sweet P's staff.
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